An advocate is someone who stands beside you and works on your behalf and at your direction in a way that represents your expressed wishes.
An advocate can:
• Support you in making decisions that affect your quality of life
• Provide you with information about your rights and responsibilities, and discuss your options for taking action
• Support you when you raise an issue with us or the service provider
• Support you at any stage of the complaints process.
Advocacy is free, independent and confidential. ask tiava An advocate will always seek your permission before taking action.
You can call the National Aged Care Advocacy Line on
1800 700 600